- Any free promotional items including prizes won during a giveaway or gifts that may have been received during promotions (e.g. get a free ribbon with purchase). Sale items are still eligible for return.
- Any noticeably worn, used, or damaged items that were initially received in good condition
- Any shoes that have been worn outside.
- Any merchandise purchased from other retailers (these products must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer)
- Any item that was purchased over 6 months ago is ineligible for a return or exchange of any kind.
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