Sorry you received a product with a quality issue! We take pride in the quality of our products. Each product is handmade, so we know sometimes there can be issues. Please email a photo and a description of the issue to firstname.lastname@example.org. We will send you a prepaid shipping label to have the item sent to our office so our designer can take a look and we can prevent the issue from happening again! Then we'd be happy to send you a new product!